Shipping policy

1. Processing Time
All orders are processed and shipped from our Auckland warehouse within 0-1 business days (excluding weekends and public holidays).

2. Domestic Shipping (New Zealand)
We offer the following shipping options. Please note that delivery times are estimates provided by the carrier and are not guaranteed.

  • Standard Urban Shipping:
    • $4.99 for orders under $65
    • $0.00 (FREE) for orders $65 and over
    • Delivery Estimate: 1-2 business days
  • Standard Rural Shipping:
    • $12.49 for orders under $65
    • $7.99 for orders $65 and over
    • Delivery Estimate: 1-3 business days

Important Shipping Notes:

  • Urban vs. Rural: Shipping rates are calculated automatically based on your delivery address at checkout. Rural deliveries cost more for carriers, so we apply a small additional fee to help cover this. We appreciate our rural customers, and to show our support, we offer a discounted rural rate on orders over $65.
  • Free & Discounted Shipping: Orders over $65 qualify for free Standard Urban shipping. Rural customers ordering over $65 receive a reduced shipping rate of $7.99.

3. International Shipping

  • We currently ship to Australia. Shipping costs are calculated at checkout.
  • Delivery Estimate: 1-7 business days
  • Please note: Customers are responsible for any customs duties, taxes, or import fees imposed by their local customs authority. These charges are not included in the product or shipping cost.

4. Shipping Confirmation & Tracking

  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
  • It is the customer's responsibility to ensure the shipping address provided is accurate.

5. Delivery Issues & Uncollected Parcels

  • While we pack orders with care, we are not liable for delays or losses once a package is with the carrier.
  • If your tracking indicates a problem, please contact the carrier (NZ Post) directly with your tracking number first.
  • If a package is lost in transit, contact us at support@tuitape.co.nz and we will work with you to find a solution.
  • Uncollected or Returned Parcels: If a courier leaves a delivery card, please collect your parcel before their deadline. If a parcel is returned to us as uncollected or undeliverable, we can resend it once the redelivery postage is paid by the customer. We highly recommend adding delivery instructions (such as leaving at reception, with a concierge, or an alternative address) for the resend. If you prefer a refund instead, we will refund the product cost. Please note that the original shipping fee is non-refundable, as the courier has already charged us for the first delivery attempt.

6. Contact Information
For any shipping-related questions, please contact us at support@tuitape.co.nz.