Frequently Asked Questions
Need help?
Tui Tape - Comprehensive FAQ
Shipping & Orders
How fast will I receive my order?
We're on it! Based in Auckland, we aim to dispatch all orders within 1 business day. Across New Zealand, you can expect delivery in 1-3 business days. We know better sleep can't wait, and we're here to get you started fast.
Do you ship to Australia?
Yes! We ship to Australia with delivery times typically between 3-7 business days. Shipping costs are calculated at checkout.
Do you offer free shipping?
Yes! We offer free standard urban shipping on all orders over $65 within New Zealand. Rural deliveries have a small surcharge. See our full Shipping Policy for details.
Is tracking available?
Absolutely. You'll receive a tracking number via email as soon as your order is dispatched.
Product Use & Application
How do I apply Tui Tape products?
It's simple:
Mouth Tape:
- Prepare: Wash skin with soap and ensure it is completely dry.
- Apply:> Gently pull either end of the tape apart and remove the backing paper from the middle.
- Secure:> Position centred comfortably over your lips and press down for 10-15 seconds.
Nasal Strips:
- Prepare: Ensure your nose is clean and dry.
- Apply:> Gently bend the strip backwards and remove the backing paper from the middle.
- Secure: Centre over the bridge of your nose and press down firmly along the strip for 10-15 seconds.
Can I still talk or drink with mouth tape on?
Yes! Our mouth tape features a small central air vent that allows you to talk and breathe through your mouth if needed. You can also use a straw to drink water without removing the tape entirely.
Is it hard to remove in the morning?
Not at all. Our hypoallergenic adhesive is designed to hold securely through movement but removes gently without irritation or residue.
Pro Tip: To easily remove mouth tape in the morning, poke your tongue out and lick around your lips to break the adhesive seal.
How often should I use Tui Tape?
For best results, use nightly. Consistent use helps train your body to maintain nasal breathing habits. Both products are designed for single use only - please do not reuse.
Can I use nasal strips during the day?
Absolutely! Many people use them for better breathing during workouts, work, or study. Our transparent strips are designed for minimal visibility and maximum strength.
Safety & Suitability
Is Tui Tape safe to use?
Yes, when used as directed. Our products are 100% hypoallergenic, medical-grade, and free from latex, parabens, and harsh chemicals. However, we recommend consulting your doctor before use if you have breathing difficulties, health issues, or sleep apnea.
What if I can't breathe through my nose?
Tui Tape is designed to be a gentle guide, not a lock. You can easily open your mouth if needed. We don't recommend use if you have severe nasal congestion. If congestion is minor, try our Nasal Strips to open your passages first. Always consult a healthcare professional if you have chronic breathing issues.
Can anyone use mouth tape?
Tui Tape is suitable for most adults looking to improve their sleep quality. We recommend checking with your healthcare provider if you have breathing difficulties, sleep apnea, or other medical conditions. Do not use if you have skin conditions or applied to irritated skin.
Is Tui Tape beard-friendly?
Yes! Our adhesive is designed to work effectively with facial hair while still removing gently.
Can children use mouth tape?
Our products are designed for adults. We recommend consulting a paediatrician before considering mouth tape for children.
Benefits & Science
How does Tui Tape work?
Tui Tape encourages your body to default to nasal breathing during sleep:
- Promotes Nitric Oxide Production:> Improves oxygen circulation throughout the body
- Optimises CO2 Tolerance: Essential for efficient oxygen release to tissues
- Activates Parasympathetic Nervous System: Promotes "rest and digest" state for deeper sleep
How can Tui Tape help with snoring?
By encouraging nasal breathing, Tui Tape helps keep the airway open, which can significantly reduce or eliminate snoring for a quieter, more restful night.
What's the difference between mouth tape and nasal strips?
- Mouth Tape: Prevents mouth breathing, reducing snoring and unlocking nasal breathing benefits
- Nasal Strips: Physically opens nasal passages to make breathing easier
Pro tip: Use together for optimal results - Nasal Strips to open airways, and Mouth Tape to ensure you breathe through your nose.
Why is nasal breathing better than mouth breathing?
Nasal breathing filters and warms air, and increases nitric oxide production by up to 20x. This improves oxygen circulation, supporting better energy, recovery, and cognitive function.
Can Tui Tape help with sleep apnea?
While many users find mouth tape helps reduce snoring, Tui Tape is not a medical treatment for sleep apnea. If you suspect you have sleep apnea, consult a healthcare professional for proper diagnosis and treatment.
Can I use it with a CPAP machine?
Many users find mouth tape complements CPAP therapy by preventing mouth leaks with nasal masks. Always consult your doctor before combining treatments.
Guarantee & Support
What if I experience irritation?
Discontinue use immediately. While our products are hypoallergenic, everyone's skin is different. If irritation persists, consult a healthcare provider.
How can I contact support?
We're here to help! Email us at support@tuitape.co.nz and we'll respond within 24 hours.